Get in Touch

We're here to help! Reach out to our support team for any questions, concerns, or feedback about NestMate.

Contact Information

Email Support

support@nestmateusa.com

Response Time

Within 24 hours

Support Hours

Monday - Friday, 9 AM - 6 PM EST

Priority Support

Pro & Advanced Pro users get priority response

Send us a Message

Thank you! Your message has been sent successfully. We'll get back to you within 24 hours.
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Frequently Asked Questions

How quickly will I receive a response?

We typically respond to all inquiries within 24 hours. Pro and Advanced Pro users receive priority support with faster response times.

What information should I include in my message?

Please include your account email, a detailed description of your issue, and any relevant screenshots or error messages.

Can I get help with my account setup?

Absolutely! Our support team can help you set up your account, configure your home details, and get the most out of NestMate's features.

Do you offer phone support?

Currently, we provide email support only. This allows us to provide detailed, documented responses and maintain high-quality service.

How can I report a bug?

Use the contact form above and select "Bug Report" as your subject. Include steps to reproduce the issue and any error messages you see.

Can I request new features?

Yes! We love hearing from our users. Select "Feature Request" as your subject and describe the feature you'd like to see added.